Refund, Warranty &
Cancellation Policy
The
Solanatel / RipTx Terms of Service (TOS) can be found at www.riptx.com/tos. The TOS supersede all other policies.
We offer 100% Satisfaction or your money
back*. This policy only covers the RipTx service and does not include adverse affects
of market conditions or the policy in section 2.
*The maximum refund is equal to your “Initial Term” fee or a single
“Renewal Term” fee (see TOS for definition of “Initial” & “Renewal Term”)
An example: If you
are unhappy with our web interface or how our customer service has treated you,
we will refund 100% of the Initial Term fee or a single Renewal Term fee (note:
if you have been using RipTx for multiple months and become unsatisfied, we
will only return the fee for the month that you are unsatisfied). If however you have subscribed to RipTx and,
for example, have not received any “requests/hits” from your customers we will
not issue a refund.
All
signs and related (stickers, zip ties, etc) items (collectively, "The
Product") purchased through the RipTx service are subject to a 30-day
money back guarantee against defects due to manufacturing or failure. This warranty does not include any use or
alteration of The Product that does not fall into the designed use as intended
by the manufacturer.
The
30 day period begins on the date of shipment to you.
You
assume all costs in shipping to us, and we assume the cost in shipping back to you.
All replacement/repaired products are
shipped by standard ground shipping. If
you require faster shipping, the cost of such a shipping upgrade is to be paid
by you prior to shipment. We will not
accept damaged packages or packages in which the product is not packed
properly.
You
must send an email to refund@riptx.com
prior to the end of the 30 day period requesting a refund for The Product, you
will be issued (via email) an RMA number
must be include in the returned package.
In the email you must include the following information:
Your applicable RipTx Code
Your full name
The order number for The Product
you bought (format: YYYMMDDOXXX)
A clear and specific explanation
for the return
You
can cancel service at any time. We will
not issue any refunds for service or merchandise that is purchased through us.
You
must send an email to cancel@riptx.com or
you may deactivate your RipTx code in the RipTx dashboard (www.riptx.com/dashboard). In the
email you must include the following information
Your applicable RipTx Code
Your full name
If
you order any merchandise from us, please keep in mind that our stock balance
fluctuates with sales demand and therefore the item you ordered may be out of
stock. We will make every effort to get
the merchandise shipped to you within 5 days.
As stated above, The Product warranty does not begin until we ship it to
you. If you do not receive the
merchandise within one week please send us an email at info@riptx.com